To cancel your membership we simply require a written email notification at least 30 days prior to your next bill date. If you are on a month-to-month recurring (no contract) plan and cancel within the 30 day window your last payment will draw from your account on its scheduled date and you will have 30 days from that point to continue using our facility. For example: Johnny’s next month of membership is set to auto-draft on 10 June. Johnny sends an email on 28 May indicating his desire to cancel his membership. Johnny’s last payment will draw on 10 June and he will have until 9 July to continue attending classes. No payments will be drawn from his account after 10 June. If you are on a 6 month or 12 month term contract plan then you will need to provide 30 days notice prior to your next bill date and will be charged an early cancellation fee equal to one month’s membership for that plan. All prepaid packages and punch cards are non-refundable.
Posted in: Members