CLASS ATTENDANCE POLICIES:
Class Enrollment Policy:
All members are required to pre-enroll in classes to secure a spot in their desired class time. All classes are capped at 25 members, with the exception of our Saturday morning classes which are capped at 30 members. If you are unable to enroll prior to the cap then your name will be added to a waitlist. If you have pre-enrolled in a class and can no longer attend, you will be required to cancel your enrollment prior to the class start time to allow for another member on the waitlist to attend the class. If you are on the waitlist you will need to wait until a spot opens to attend the class. The system will notify you directly if space becomes available. Please Note: Once you arrive to class you will still need to check in at the kiosk or via your phone to change your status from enrolled to checked in for that specific class. Enrolling in the class is not the same as checking in to class.
This policy is intended to ensure we have the resources necessary to run each class safely and effectively. Please Note: If you fail to enroll in the class and show up, you run the risk of not being able to attend the class if it is already full and will be asked to wait until the next available class. Additionally if you enroll in the class and can no longer attend and fail to cancel your enrollment prior to the start of class, a class will be deducted from your pass or punch card or you will be charged $10 cancellation fee for the class.
To enroll in classes you can go to our schedule page via the website or log in to your Pike13 account directly. It is recommended that you save your Pike13 dashboard to your home screen on your phone for easier access. If you are unsure how to enroll in classes, please ask.
Sign In Policy:
All members must sign in at the Front Desk (FD) Kiosk prior to your scheduled class to change your status from enrolled to checked in. This includes Foundations, Open Gym, Specialty Classes, Personal Training, and any Specialty classes/events. If there are multiple classes going on (Ex: Group class and Heavy Lifters Club), please be sure to sign in to the correct class type and time.
If a member is late to class, they will need to check in with the coach on duty to determine if they will be able to attend class. We typically will extend a 5-10 minute grace period as long as the class is still in the middle of the group warm up, but ultimately it is at the Coaches discretion and safety assessment. If the class has commenced the skill or strength portion of the class then the member will be asked to attend the next scheduled class of the day. Members who are allowed to join the class late, will be given an alternate warm-up to be completed immediately so as not to further delay the class. The individual may also be asked to sit out of the skill or strength portion if they are late and prepare for the WOD. This policy is meant to ensure that classes run on schedule and in a safe manner. We value your safety as well as our members and coaches time, and we ask that all of our members respect this policy and make every effort to arrive on time, if not early for class. Additionally, if a member is consistently late to class and it appears they are abusing the late policy, the member will be asked to attend the next available class of the day.
MEMBERSHIP PLAN RENEWALS, CHANGES AND CANCELLATIONS:
All Monthly Session Based Membership plans are paid by monthly automatic electronic payment (credit card, debit card, or automatic checking account draft). Monthly memberships will automatically renew each month at the same payment terms and billing date established at time of enrollment. All prepaid plans (3, 6, and 12 month blocks) are paid upfront and will automatically renew upon expiration at the same rate and terms as the initial membership. Any changes to plan, or cancellation must be received 30 days in advance of next billing cycle or plan expiration date. It is the members responsibility to monitor membership expiration and renewal dates.
Month-to-Month plans and memberships can be canceled at any time, however we must receive written notification thirty (30) days prior to your credit/debit card processing date to cancel your monthly membership. All plans and monthly memberships require a minimum of 30 days written notice prior to next billing date to assure cancellation of automatic payments. Cancellation requests submitted within the 30 day billing cycle will result in a final payment drawn from your account on your established auto draft date. Once final payment has been drawn from your account, clients will have 30 days from the last bill date to use the facilities. It is your responsibility to provide written notice 30 days in advance of your next billing date. There will be no refund issued once a payment has been charged to your credit card. All monthly recurring term plans of 6 months and 12 months require 30 days written notification prior to your next bill date and will incur an early cancellation fee equal to one month membership for that plan.
Membership Upgrades and Downgrades:
All members are welcome to upgrade or downgrade their membership plans or packages without penalty. Memberships can be upgraded at the start of the next billing cycle. However if a member wishes to upgrade immediately their new membership plan will be prorated based on the number of days remaining in their current billing cycle at their new rate. At the start of the next monthly billing cycle they will be charged at their full membership rate.
If a member wishes to downgrade their membership to a lower session based plan they must wait until their next monthly bill date for the new plan to be effective. Please note, changes cannot be made retroactively.
Attending More Sessions than Allowed by Your Membership Plan:
If a member attends more classes than his/her plan allows in a month, they will be charged a fee of $10 per additional session. For example if a member has a 9 session per month plan, but attends 12 sessions within their monthly billing cycle they will be charged their 9 session per month membership fee as well as an additional $30 for the additional three classes attended. Class fees for additional classes will be billed directly to the members card on file at the end of the month. If a member consistently attends more sessions than their plan allows, it is highly recommended they consider upgrading to a higher session membership for the cost savings
Membership Holds and Account Freezes:
Clients may put their membership on freeze or hold, for a period no less than thirty (30) days (or one calendar month), and for up to ninety (90) days (three calendar months) per calendar year. Notice of freeze must be given to CrossFit Kingstowne via written email notification prior to the first day of the requested hold and will not be issued retroactively. Holds cannot be issued for personal travel under 3 weeks. All payments drawn prior to the requested hold will not be refunded. Clients will not be billed for frozen months, and billing will resume automatically upon end of the freeze period. All prepaid clients will have memberships extended by the number of frozen months. Holds longer than ninety (90) days may be issued for members of the military on temporary duty assignment with advanced notification. If client chooses to cancel membership during the hold or freeze period, written notification must be issued within 30 days prior to the end of the hold period, otherwise clients will be charged a final month of membership upon hold release.
Membership Lapses and Membership Reactivation:
If you choose to cancel your membership at any time and return at a later date you will be subject to any rate increases at the time of enrollment.
CrossFit Kingstowne will not provide refunds retroactively for any cancellation requests. Membership cancellations are only processed by sending written notification via email to email@example.com. Please do not send cancellation messages to our Facebook page or other social media sites.
CrossFit Kingstowne does not issue refunds if you do not use your membership, nor can you carry over sessions to the next month if you missed a class. No exceptions.
Discounted Membership Plans and Packages:
CrossFit Kingstowne provides discounted rates to public service members to include all active and retired military, law enforcement, fire and rescue personnel as well as teachers, nurses and students. We also provide discounts to dependents of all active military, LE and fire and rescue personnel. In order to receive the discount a valid identification is required at the time of membership enrollment. Please inquire with our staff for more details on discounted plans and packages.
KIDS AND DOG POLICY:
CrossFit Kingstowne prides itself on being a kid and dog-friendly gym. But in the interest of keeping everyone as safe and focused on their fitness as possible, we ask that you adhere to these policies regarding children and our four legged friends. All children need to be able to sit unattended at the front of the gym. If they require supervision, please have a responsible adult in attendance to supervise them. Our coaches are not responsible for your children or your pets. If your child is screaming please attend to them. Children are not allowed on the equipment at any time (to include rings, bumper plates, and boxes), and must be off the gym floor during classes. This goes for our furry friends as well. Please ensure your children do not go behind our front desk or upstairs at any time. Please clean up after your children to include any snacks they may want to enjoy during the class. We pride ourselves on keeping a clean and rodent/pest free environment for our members. It is also not our coaches responsibility to clean up smashed grapes or other food items.
Dogs that bark, whine, jump or bite are not allowed at the gym. Dogs must be on a leash at all time. We reserve the right to ask you to remove a disruptive dog at any time. Our staff is not responsible for your dog or any messes they make. Please always ask management first if it is ok to bring your dog to class, please do not assume it is ok without first seeking permission.
We reserve the right to scale or stop your training session if it is deemed unsafe. This particularly applies to Open Gym.
CrossFit Kingstowne reserves the right to refuse service to anyone for any reason. We reserve the right to cancel a client’s membership at any time for any reason. If your membership is terminated by CrossFit Kingstowne for any reason; we will refund the balance or remainder of any prepaid, unused membership.