Clients may put their membership on freeze or hold, for a period no less than thirty (30) days (or one calendar month), and for a period lasting no more than ninety (90) days (three calendar months) each calendar year. Membership hold requests must be submitted via our Membership Hold Request Form prior to the first day of the requested hold and will not be issued retroactively. All payments drawn prior to the requested hold will not be refunded. Clients will not be billed for frozen months, and billing will resume automatically upon the end of the freeze period established.
All prepaid clients will have memberships extended by the number of frozen months. Holds longer than ninety (90) days may be issued for members of the military on temporary duty assignment with advanced notification. If a client chooses to cancel membership during the hold or freeze period, written notification must be issued within 30 days prior to the end of the hold period, otherwise clients will be charged a final month of membership upon hold release.
Posted in: Members